You may know them as patients. We know them as clients.
And every one of them deserves our Care Concierge Team. A missed appointment rarely starts with someone not caring — most of the time, it starts with a ride that didn't show, wasn't confirmed, or wasn't right for their needs. Arival exists to close that gap.
Every missed appointment is a relationship cost, not just a scheduling gap
For patient access and care coordination teams, a no-show isn't a single missed slot — it's rebooking, a delayed care plan, and someone who now trusts the process a little less. We built Arival's Care Concierge Team around minimizing exactly that.
That means confirming rides ahead of time, communicating early if anything changes, and treating every client — private or facility-referred — with the same standard of care.
Appointment-first scheduling
Rides are scheduled backward from the appointment time, with buffer for traffic and transfer time — not the other way around.
Confirmation & communication
Clear confirmation before the ride and a direct call if anything changes — no silent no-shows.
Consistency builds trust
The same standard of care every ride, so clients — and the teams coordinating their care — know what to expect.
Live tracking, and a person who still picks up the phone
Private clients can follow their ride from pickup to arrival through our app — always backed up by a call from our Care Concierge Team, not left to a notification alone. It's a small thing that means a lot to an adult child managing care for an aging parent from across town, or across the country: you can see the ride happening, and you can still hear a person's voice if you need to.
Care coordinators, discharge planners & patient access teams
If your role involves keeping patients connected to their care plan — follow-ups, treatment series, therapy schedules — Arival's Care Concierge Team can be the transportation layer that supports that goal rather than working against it. We're happy to talk through specific patient populations, recurring needs, or a pilot route in Fulton or DeKalb County.
Let's talk about reducing missed appointments
Whether it's a single patient population or a broader partnership, we'd like to hear what you're working to solve.
Speak with our Care Concierge Team