Transportation shouldn't be another obstacle in your day.
Every day, your team is coordinating appointments, managing discharges, communicating with families, and helping patients navigate their care. Arival partners with hospitals, dialysis centers, rehabilitation facilities, physician practices, discharge coordinators, and case managers to provide dependable, relationship-centered transportation that supports both your patients and your workflow.
Our goal is simple: to make transportation one of the easiest parts of your day.
A relationship-first approach to transportation
Communication comes first
Our Care Concierge Team confirms appointments, coordinates transportation details, and keeps everyone informed before the day of service whenever possible — preventing small issues before they become larger ones.
Built around how your team works
Phone calls, texts, or email confirmations — if your team prefers automated updates, we'll build a communication process that fits your workflow without interrupting your day. Less time coordinating transportation, more time caring for patients.
Familiar faces, not a rotating roster
Many clients ride with us several times a week. Over time, drivers become familiar faces and transportation becomes one less thing to worry about — especially for dialysis, oncology, rehabilitation, and other recurring care.
Recurring Treatment Schedules
Whether a patient has dialysis three times a week or ongoing therapy appointments, we coordinate recurring transportation schedules that help reduce repetitive scheduling for your team.
Hospital & Facility Discharges
Discharge transportation coordinated around a patient's actual discharge readiness whenever possible, helping reduce unnecessary waiting and creating a smoother transition home.
Private Pay Transportation
In addition to facility partnerships, Arival also provides transportation for private-pay clients and families who value dependable service and personalized care.
We work within your existing process
Whether transportation is scheduled through a Medicaid or Medicare transportation broker, directly by your facility, or by a patient's family, Arival becomes an extension of your care team once the trip is assigned.
The broker's portal may initiate the trip, but real life doesn't always follow a schedule — appointments run early or late, discharges change, and treatment times shift throughout the day. When they do, our Care Concierge Team is available to coordinate changes and communicate with the appropriate parties, helping keep transportation moving without creating unnecessary stress for your staff or your patients.
Our Care Concierge Team can provide
- Automated appointment confirmations
- Email confirmations
- Text message updates
- Appointment reminders
- Live GPS tracking for your ride
- Transportation status updates
- Direct Care Concierge support whenever a conversation is preferred
Technology should make communication easier — never replace it.
What happens after you hand a patient to Arival
- A friendly confirmation before their appointment.
- A professional driver who understands medical transportation.
- Time to arrive without feeling rushed.
- Respect, patience, and compassion throughout the journey.
- Transportation that isn't complete until they're safely back home.
We believe transportation is about people first. Many of our clients have trusted our management team's other transportation work for years — some have become friends. Those relationships are the reason facilities continue referring patients to us.
See Relationships MatterLet's build a partnership
Whether you're coordinating recurring transportation for one patient or managing transportation needs across your facility, we'd love the opportunity to learn how we can support your team.